Please Help! Timeout error on ATAG server

[II/JG77_Jack]

Hey guys, at like 50% of the sorties I fly on ATAG I get kicked from the server due to timeout, its always from like maybe 40 minutes to an hour...
It is not the router restarting I am pretty sure, I covered that one...

Thanks!

[ATAG_Lolsav]

the dreaded windows update? kb2670838?

Elaborate a bit more on how you are disconnected. what message show up? does the game crash? if yes, explain the sympthoms.

[II/JG77_Jack]

the dreaded windows update? kb2670838?

Elaborate a bit more on how you are disconnected. what message show up? does the game crash? if yes, explain the sympthoms.

Oh yes sorry, I thought I took a screenshot when it last crashed like 10 minutes ago, but turns out I didnt so I couldnt post it here.
It simply throws me to the menu, gives my an error saying that user got disconnected from the server reason: timeout. When I click OK I leave the server.

As got a new pc I have totaly forgot about that windows update I need to delete, I will make sure to delete it and check if it helped, thanks.

[ATAG_Colander]

Wonder if is not an issue with being so far from the server or with the ISP.
You can try this....
open a command window (start->run and type "cmd")
on the black window type "ping -t 216.52.148.29" and press enter
Play the game.
When you get a timeout quickly jump to the cmd screen and see if you have timeouts. If you do, is a network issue not a game issue.
Actually, once you CTRL+C the ping, it will tell you how many packets where lost. Ideally it should be as close to 0 as possible.

[II/JG77_Jack]

Wonder if is not an issue with being so far from the server or with the ISP.
You can try this....
open a command window (start->run and type "cmd")
on the black window type "ping -t 216.52.148.29" and press enter
Play the game.
When you get a timeout quickly jump to the cmd screen and see if you have timeouts. If you do, is a network issue not a game issue.
Actually, once you CTRL+C the ping, it will tell you how many packets where lost. Ideally it should be as close to 0 as possible.

Now I have deleted the windows update, if it happens again I will check out this suggestion, thanks.

[II/JG77_Jack]

Hey.
I flew 2 sorties with no problem today and then got kicked about 20 minutes into my third sortie...
Interesting is that I got kicked out of teamspeak as well. And everytime I timeout I get kicked from ATAG TS...
Not from any other TS however! (Like my squadrons one)

[ATAG_Colander]

Hey.
I flew 2 sorties with no problem today and then got kicked about 20 minutes into my third sortie...
Interesting is that I got kicked out of teamspeak as well. And everytime I timeout I get kicked from ATAG TS...
Not from any other TS however! (Like my squadrons one)

So it is a network problem then as both the game and TS are on the same server.

[II/JG77_Jack]

So it is a network problem then as both the game and TS are on the same server.

Right on, so its the internet. That is funny because I have 10Mbit/s internet and very good ping & so on...

[ATAG_Lolsav]

Call tech department of your supplyer and ask them to fix it (long shot but it worths a try). Better saying, write a mail (worths more than spoken words) and then call them about the same subject, saying you sent a email.

[II/JG77_Jack]

Call tech department of your supplyer and ask them to fix it (long shot but it worths a try). Better saying, write a mail (worths more than spoken words) and then call them about the same subject, saying you sent a email.

That is a good idea, but fix what? The internet works splendid and this is the only thing I have problems. Getting kicked out of the game I can understand but getting booted from TS server is interesting, I cannot understand that plus the fact my internet connection actually does not restart or quits... So out of some reason I just get kicked/lost connection to ATAG servers

[II/JG77_Jack]

Was now only on TS prepairing to fly a sortie when it happened, maybe it could give some clues...

<14:07:57> Connection to server lost
<14:07:58> Trying to connect to server on 216.52.148.29
<14:08:03> Failed to connect to server
<14:08:04> Trying to connect to server on 216.52.148.29
<14:08:09> Failed to connect to server

Idea: Should I have static or dynamic IP address set for my PC? or it doesnt matter?

[ATAG_Lolsav]

That is a good idea, but fix what?

Internet has something called "nodes". If the "node" is of your ISP responsability, they have to fix it. Check the route from home/isp/server again, to see where the problem happens, using tips Colander alredy said "how to".

[II/JG77_Jack]

Internet has something called "nodes". If the "node" is of your ISP responsability, they have to fix it. Check the route from home/isp/server again, to see where the problem happens, using tips Colander alredy said "how to".

Thanks!

[II/JG77_Jack]

Crashed again today
(Timeout)
This is what I got:

http://i.snag.gy/4SNXV.jpg

[ATAG_Colander]

Crashed again today
(Timeout)
This is what I got:

http://i.snag.gy/4SNXV.jpg

2% lost is a lot (unless you are in Latin America )
You should talk to your ISP.

[II/JG77_Jack]

2% lost is a lot (unless you are in Latin America )
You should talk to your ISP.

Should basicaly ask them to repair the line with "216.52.148.29" or something like that?

[ATAG_Colander]

Should basicaly ask them to repair the line with "216.52.148.29" or something like that?

Well, depends who you talk to...
Typically if you talk to a support person that knows nothing, the standard answer will be "is a problem with your computer/cable/wifi/whatever" then, after insisting for one hour you can get them to escalate it to an engineer.
In short, what you have to tell them is that you have a 2% packet loss with 216.52.148.29 and that number should be as close to 0 as possible, specially considering that the ATAG server is connected to a very very very good service (almost directly to the backbone).

[II/JG77_Jack]

I called them and asked them to repair my connection. I am running optic so they said its a bit more tricky and that they filed my request and will be on it in 2-3 days...

[ATAG_Lolsav]

best of luck!

[II/JG77_Jack]

Thanks.

Althrough I am not sure if they fixed it or still didnt, I went to atag and after some sorties I got a timeout. Lets hope that they still didnt come around to fix it..

But I have a thought: As this is my new pc with a brand new installation of cliffs, and only on this one I got timeout (while the internet is unchanged)... Could it be that something like static or dynamic IP could influence this or some other setting I have changed from old to new installation (pc) ?

[ATAG_Colander]

is not the PC is the internet, now....
I had the same issue some time ago and it was because of my wifi. I connected a cable instead and the problem is now gone. Are you using WiFi?

[II/JG77_Jack]

is not the PC is the internet, now....
I had the same issue some time ago and it was because of my wifi. I connected a cable instead and the problem is now gone. Are you using WiFi?

Nope I use cable. Some time ago I did play around with static and dynamic IP address. Like those options if I want the IP address to be obtained automatically or I want always a specific IP address...
Currently I have it set so I use 1 IP address always 192.168.1.10

[9./JG52 gr00ve]

i had same issue with timeouts. what worked for me was enabling static ip and forwarding TCP ports 27015 & 27016. this solved game timeouts on all servers but i still get disconnects from TS with "failed to connect" error. strange but when i connect to TS through my laptop via wifi i dont get disconnects (same internet connection).
I figured something is blocking UDP traffic on my side, but still havent found what exactly. Anyway i have to reinstall windows (new SSD), so ill see if problem persists after i do that.