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View Full Version : Failed to connect to TS server - problem



Chaos
Jul-24-2014, 09:40
Hello!

Well, I have a weird problem with TeamSpeak3 and before I write to the TS Support I'd like to know what you think about it guys.
When I try to connect with any server I hear "Error" message and see this:
10664

I read this thread: TeamSpeak3 Troubleshooting & Solutions (http://forum.teamspeak.com/showthread.php/80552-quot-Failed-to-connect-to-server-quot-Troubleshooting-amp-Solutions) and I've tried everything so far... No results. I disabled my firewall and antivirus software, forwarded ports, added exceptions, told my Network Administrator to unlock ports 9987, 10011 and 30033

Here I attach my Command Prompt window. As you can see my computer pings ATAG's TeamSpeak without any problem.
10665

And my TeamSpeak Client log:


2014-07-24 15:11:50 Info TeamSpeak 3 Client 3.0.15 (2014-06-20 07:41:30)
2014-07-24 15:11:50 Info SystemInformation: Windows 7 (7600) x64 (AMD or Intel) Binary: 32bit
2014-07-24 15:11:50 Info Using hardware aes
2014-07-24 15:11:51 Direct Sound Debug setting timer resolution to 1ms
2014-07-24 15:11:51 Info *** Time [SPAWN_EVENTCONVERTER]: 188
2014-07-24 15:11:51 Info *** Time [ICONMANGER]: 120
2014-07-24 15:11:51 Info Loading plugin: appscanner_plugin
2014-07-24 15:11:51 Info Loading plugin: clientquery_plugin
2014-07-24 15:11:51 Info Loading plugin: lua_plugin
2014-07-24 15:11:51 Info Loading plugin: teamspeak_control_plugin
2014-07-24 15:11:51 Info Loading plugin: test_plugin
2014-07-24 15:11:51 Info Loading plugin: ts3g15
2014-07-24 15:11:51 Query Info listening on 127.0.0.1:25639
2014-07-24 15:11:51 Info *** Time [PLUGINS]: 273
2014-07-24 15:11:51 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - enter
2014-07-24 15:11:51 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - leave
2014-07-24 15:11:51 Info *** Time [SERVERVIEWMANAGER]: 133
2014-07-24 15:11:51 Info *** Time [LOAD_usb_ids]: 128
2014-07-24 15:11:51 InputDevices Info Input device name: ThrustMaster, Inc. T-Flight Hotas X Flight Stick
2014-07-24 15:11:51 Input Info Default monitoring enabled
2014-07-24 15:11:51 Info *** Time [HOTKEYS]: 130
2014-07-24 15:11:52 Info *** Time [MAINWINDOW]: 1261
2014-07-24 15:11:52 Info *** Time [INIT]: 1262
2014-07-24 15:11:52 ClientUI Info Qt version: 5.2.1
2014-07-24 15:11:52 ClientUI Info Using configuration location: C:\Users\Michał\AppData\Roaming\TS3Client\setting s.db
2014-07-24 15:11:52 ClientUI Info Last update check was: Śr lip 23 06:53:42 2014
2014-07-24 15:11:52 Info Checking for updates...
2014-07-24 15:11:52 TSDNS Info DNS resolve successful, "update.teamspeak.com"=176.9.148.78
2014-07-24 15:11:56 ClientUI Info Connect to server: 216.52.148.29
2014-07-24 15:11:56 ClientUI Info Blacklist check ok
2014-07-24 15:11:56 ClientUI Info Initiating connection: 216.52.148.29:9987 216.52.148.29
2014-07-24 15:11:56 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - enter
2014-07-24 15:11:56 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - leave
2014-07-24 15:11:56 Windows Audio Session Debug WAS::openDevice-enter
2014-07-24 15:11:56 Windows Audio Session Debug WAS Buffer size: 960
2014-07-24 15:11:56 Windows Audio Session Debug WAS::openDevice-leave
2014-07-24 15:11:56 Windows Audio Session Debug WAS::startDevice-enter
2014-07-24 15:11:56 Windows Audio Session Debug WAS::startDevice-leave
2014-07-24 15:11:56 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - enter
2014-07-24 15:11:56 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - leave
2014-07-24 15:11:56 Windows Audio Session Debug WAS::openDevice-enter
2014-07-24 15:12:01 Windows Audio Session Error RenderDeviceContext callbackWaits2 wait exceeded 5 secs 258
2014-07-24 15:12:06 Windows Audio Session Error RenderDeviceContext callbackWaits2 wait exceeded 5 secs 258
2014-07-24 15:12:11 Windows Audio Session Error RenderDeviceContext callbackWaits2 wait exceeded 5 secs 258
2014-07-24 15:12:16 Windows Audio Session Error RenderDeviceContext callbackWaits2 wait exceeded 5 secs 258
2014-07-24 15:12:20 Windows Audio Session Debug WAS Buffer size: 960
2014-07-24 15:12:20 Windows Audio Session Debug WAS::openDevice-leave
2014-07-24 15:12:20 PreProSpeex Info Speex version: speex-1.2beta3
2014-07-24 15:12:20 Windows Audio Session Debug WAS::startDevice-enter
2014-07-24 15:12:20 Windows Audio Session Debug WAS::startDevice-leave
2014-07-24 15:12:20 Windows Audio Session Debug WAS::associateAECDevice-enter
2014-07-24 15:12:20 Windows Audio Session Debug WAS Buffer size: 960
2014-07-24 15:12:20 Windows Audio Session Debug WAS::associateAECDevice-leave
2014-07-24 15:12:20 ClientUI Info Connect status: Connecting
2014-07-24 15:12:20 Info Update check timeout
2014-07-24 15:12:25 ClientUI Info Blacklist check timeout
2014-07-24 15:12:25 ClientUI Info Connect status: Disconnected
2014-07-24 15:12:25 ClientUI Info Failed to connect to server, want autoreconnect = 0
2014-07-24 15:17:25 ClientUI Info Connect to server: voice.teamspeak.com
2014-07-24 15:17:25 ClientUI Info Trying to resolve voice.teamspeak.com
2014-07-24 15:17:25 TSDNS Info DNS resolve successful, "voice.teamspeak.com"=194.97.114.2
2014-07-24 15:17:25 TSDNS Info SRV DNS resolve unsuccessful for "_ts3._udp.voice.teamspeak.com"
2014-07-24 15:17:25 ClientUI Info Lookup finished: 194.97.114.2 9987 voice.teamspeak.com 0 0
2014-07-24 15:17:25 ClientUI Info Resolve successful: 194.97.114.2:9987
2014-07-24 15:17:25 ClientUI Info Blacklist check ok
2014-07-24 15:17:25 ClientUI Info Initiating connection: 194.97.114.2:9987 voice.teamspeak.com
2014-07-24 15:17:26 ClientUI Info Connect status: Connecting
2014-07-24 15:17:31 ClientUI Info Blacklist check timeout
2014-07-24 15:17:31 ClientUI Info Connect status: Disconnected
2014-07-24 15:17:31 ClientUI Info Failed to connect to server, want autoreconnect = 0
2014-07-24 15:17:46 TSDNS Info SRV TSDNS found at "_tsdns._tcp.teamspeak.com"=>"voice.teamspeak.com:41144", but could not find TSDNS server there
2014-07-24 15:26:52 Info Memory usage: 61.63 MiB

The only one method to connect your server is to use Hotspot Shield software which changes my IP into the United States. But the problem is that Hotspot Shield loses his connection really often and it kicks me off from TeamSpeak Server.

My antivirus: ESET Smart Security 7 version: 7.0.302.26
Windows 8.1 Pro N
I'm connecting via Wi-Fi from my home router DLink DIR-300 (ports are forwarded, exceptions added to router's firewall list).

Thank you very much for any advices.
P.S. I may send my IP address to TeamSpeak administrator if it is necessary.

:salute:

ATAG_Colander
Jul-24-2014, 11:03
TS uses the UDP protocol.
Make sure you have enabled port UDP (as opposed to TCP) 9987 on the firewall

Chaos
Jul-24-2014, 11:23
Thanks for feedback Colander. I took this information on board. Here's shot of my router's settings

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My settings are based on portforward.com website.

ATAG_Colander
Jul-24-2014, 11:27
On a second thought, you might want to remove all traces of 216.52.148.29.
You don't have the default TS 194.97.114.2 in the config but it is connecting fine.

Chaos
Jul-24-2014, 11:44
I reinstalled a TeamSpeak3 Client and manually deleted all configs and everything connected with this program. Nope, nope, nope... doesn't work again :(

ATAG_Bliss
Jul-24-2014, 16:32
Make sure to run TS3 as an administrator.

Chaos
Jul-25-2014, 03:15
Make sure to run TS3 as an administrator.

At TeamSpeak3 Client properties in tab: "Compability" I set "Run this program as an Administrator". Also tried with different version of Windows compability. I'm sorry, it didn't help me.