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Thread: 4.5 crash at starting image.

  1. #1
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    4.5 crash at starting image.

    Hi all,
    As title says my game doesn't go over starting image of Blitz logo. I enabled log file but it is empty. My event viewer says this:

    Faulting application name: Launcher64.exe, version: 1.0.0.0, time stamp: 0x59c99be6
    Faulting module name: ntdll.dll, version: 6.1.7601.23915, time stamp: 0x59b94ee4
    Exception code: 0xc0000374
    Fault offset: 0x00000000000bf3e2
    Faulting process id: 0xcf8
    Faulting application start time: 0x01d3753aff4656c7
    Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\IL-2 Sturmovik Cliffs of Dover Blitz\Launcher64.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: 463c3c58-e12e-11e7-aa35-90e6baa81e9f

    Before installing Blitz version I uninstalled old COD and renamed "my documents\IL2 folder".
    My steam games are all installed in default folders.
    I'm using windows 7 pro 64 bits and have a GTX1060.

    Any help?
    Last edited by alexb; Dec-14-2017 at 19:32.

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    Re: 4.5 crash at starting image.

    Hi Alex,

    0xc0000374 means memory corruption. A few others are having the same issue and we are tying to understand what you all have in common.

    Do you have an antivirus, firewall or anything that can be trying to write over the game's memory? If so, what?
    Also, how much RAM do you have?

  3. #3
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    Re: 4.5 crash at starting image.

    I have Avast antivirus (free version) and have 12GB of ram.
    About firewall, don't really n~know. Just windows default stuff.

    P.S: after reading your post, I tried starting game with avast disabled and same. No joy.
    Last edited by alexb; Dec-14-2017 at 19:37.

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    Re: 4.5 crash at starting image.

    Are you running the Steam overlay or any other programs while launching 4.5?

    Quote Originally Posted by alexb View Post
    Hi all,
    As title says my game doesn't go over starting image of Blitz logo. I enabled log file but it is empty. My event viewer says this:

    Faulting application name: Launcher64.exe, version: 1.0.0.0, time stamp: 0x59c99be6
    Faulting module name: ntdll.dll, version: 6.1.7601.23915, time stamp: 0x59b94ee4
    Exception code: 0xc0000374
    Fault offset: 0x00000000000bf3e2
    Faulting process id: 0xcf8
    Faulting application start time: 0x01d3753aff4656c7
    Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\IL-2 Sturmovik Cliffs of Dover Blitz\Launcher64.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: 463c3c58-e12e-11e7-aa35-90e6baa81e9f

    Before installing Blitz version I uninstalled old COD and renamed "my documents\IL2 folder".
    My steam games are all installed in default folders.
    I'm using windows 7 pro 64 bits and have a GTX1060.

    Any help?

  5. #5
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    Re: 4.5 crash at starting image.

    Disabling the overlay did nothing.

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    Re: 4.5 crash at starting image.

    Thanks, so far you are the first one to respond so as for now is 100% avast

    Now seriously, it could still be the antivirus.
    I'm not sure disabling avast actually stops it from doing something. Would it be too troublesome to ask you to uninstall it completely and try again?

  7. #7
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    Re: 4.5 crash at starting image.

    No steamoverlay.
    I'm using comon devices drivers like CH and X55 software and trackIR. But I just tried after restarting windows with no program started and same result.
    I'm not 100% sure but I'm 99% sure that my RAM doesn't have any problem.

    PS: No problem Colander. I'm going to uninstall AVAst and report back in a few minutes.
    Last edited by alexb; Dec-14-2017 at 19:57.

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    Re: 4.5 crash at starting image.

    Avast uninstalled and game still crash at startup image.
    Log file still empty and event viwer:

    Faulting application name: Launcher64.exe, version: 1.0.0.0, time stamp: 0x59c99be6
    Faulting module name: ntdll.dll, version: 6.1.7601.23915, time stamp: 0x59b94ee4
    Exception code: 0xc0000374
    Fault offset: 0x00000000000bf3e2
    Faulting process id: 0x414
    Faulting application start time: 0x01d3753f441dee97
    Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\IL-2 Sturmovik Cliffs of Dover Blitz\Launcher64.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: 89566ef2-e132-11e7-ac3f-90e6baa81e9f

  9. #9
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    Re: 4.5 crash at starting image.

    Crap, there goes that theory.
    Thanks for trying though!

    Wonder what else could be there causing this. Can you please do this so I can see the programs running in your machine?
    - Start->run
    - type "cmd" and click "OK"
    - on the black window that opens, type "tasklist /svc" and press enter
    - right click on the window title and select Edit->Mark
    - Scroll up to the begining of the output, left click at the start and drag to the end selecting all the text.
    - once the text is selected, press enter (this was a copy/paste operation)
    - now you can paste the text here so I can see what is running and hopefully figure it out.

    And also, see if you have any files on the "My Documents\1C SoftClub\il-2 sturmovik cliffs of dover\cppcrash" folder. If so, please zip them and attach the zip here.

    Thanks.

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    Re: 4.5 crash at starting image.

    Same issue here... Just got back from work and installed Blitz, but crashes on logo screen.

    Don't know where to look for log file to provide more info

  11. #11
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    Re: 4.5 crash at starting image.

    Quote Originally Posted by ninja View Post
    Same issue here... Just got back from work and installed Blitz, but crashes on logo screen.

    Don't know where to look for log file to provide more info
    Hi Ninja,

    Look at my question above, what antivirus etc do you have?

  12. #12
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    Re: 4.5 crash at starting image.

    Code:
    Image Name                     PID Services
    ========================= ======== ===========
    System Idle Process              0 N/A
    System                           4 N/A
    smss.exe                       344 N/A
    csrss.exe                      476 N/A
    wininit.exe                    548 N/A
    csrss.exe                      564 N/A
    winlogon.exe                   612 N/A
    services.exe                   664 N/A
    lsass.exe                      684 KeyIso, Sam
    lsm.exe                        692 N/A
    svchost.exe                    792 DcomLaunch,
    NVDisplay.Container.exe        852 NVDisplay.C
    svchost.exe                    900 RpcEptMappe
    atiesrxx.exe                   964 AMD Externa
    svchost.exe                    152 AudioSrv, D
                                       HomeGroupPr
    svchost.exe                    320 AudioEndpoi
                                       HomeGroupLi
                                       UxSms, WdiS
    nvxdsync.exe                   364 N/A
    svchost.exe                    400 EventSystem
                                       nsi, WdiSer
    svchost.exe                    472 AeLookupSvc
                                       IKEEXT, iph
                                       Schedule, S
                                       Winmgmt, wu
    svchost.exe                   1160 gpsvc
    svchost.exe                   1288 CryptSvc, D
                                       NlaSvc
    atieclxx.exe                  1388 N/A
    spoolsv.exe                   1456 Spooler
    svchost.exe                   1516 FDResPub, S
                                       wcncsvc
    svchost.exe                   1560 BFE, DPS, M
    AdAppMgrSvc.exe               1700 AdAppMgrSvc
    armsvc.exe                    1788 AdobeARMser
    AEADISRV.EXE                  1964 AEADIFilter
    dwm.exe                       2024 N/A
    AGSService.exe                2036 AGSService
    explorer.exe                  1108 N/A
    Connect.Service.ContentSe     1324 Autodesk Co
    taskhost.exe                  1540 N/A
    svchost.exe                   2128 DiagTrack
    nlssrv32.exe                  2196 nlsX86cc
    sqlwriter.exe                 2392 SQLWriter
    usb3Monitor.exe               2420 N/A
    svchost.exe                   2428 stisvc
    svchost.exe                   2452 SysMain
    TeamViewer_Service.exe        2500 TeamViewer
    SetPoint.exe                  2516 N/A
    SoundMAX.exe                  2540 N/A
    tmInstall.exe                 2552 tmInstall
    WLIDSVC.EXE                   2640 wlidsvc
    HsMgr.exe                     2680 N/A
    HsMgr64.exe                   2688 N/A
    AsusAudioCenter.exe           2884 N/A
    WLIDSVCM.EXE                  2964 N/A
    Monitor.EXE                   2792 N/A
    KHALMNPR.exe                  3096 N/A
    X55_Rhino_Profiler.exe        3188 N/A
    smax4pnp.exe                  3212 N/A
    jusched.exe                   3284 N/A
    svchost.exe                   3708 WinDefend
    svchost.exe                   3208 PolicyAgent
    WUDFHost.exe                  4308 N/A
    GoogleCrashHandler.exe        4360 N/A
    GoogleCrashHandler64.exe      4368 N/A
    SearchIndexer.exe             4576 WSearch
    wmpnetwk.exe                  4668 WMPNetworkS
    svchost.exe                   4288 p2pimsvc, p
    dllhost.exe                   5440 N/A
    Steam.exe                     5612 N/A
    steamwebhelper.exe            5644 N/A
    steamwebhelper.exe            5656 N/A
    steamwebhelper.exe            5636 N/A
    taskmgr.exe                   1776 N/A
    mmc.exe                       4480 N/A
    notepad.exe                   3396 N/A
    chrome.exe                    2260 N/A
    chrome.exe                    4536 N/A
    chrome.exe                    2360 N/A
    chrome.exe                    5068 N/A
    chrome.exe                    5296 N/A
    chrome.exe                    5564 N/A
    taskeng.exe                   4064 N/A
    acrobat_sl.exe                 896 N/A
    taskeng.exe                    724 N/A
    steamwebhelper.exe            5404 N/A
    cmd.exe                       2380 N/A
    conhost.exe                   4244 N/A
    tasklist.exe                  5480 N/A
    WmiPrvSE.exe                   916 N/A

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    Re: 4.5 crash at starting image.

    Quote Originally Posted by ATAG_Colander View Post
    Hi Ninja,

    Look at my question above, what antivirus etc do you have?
    I think I only have the Windows Defender.

    Do you want me to zip my cppcrash folder?

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    Re: 4.5 crash at starting image.

    Quote Originally Posted by ninja View Post
    I think I only have the Windows Defender.

    Do you want me to zip my cppcrash folder?
    yes please.

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    Re: 4.5 crash at starting image.

    Ninja/Alex,

    You both have windows defender. Can you try disabling it?

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    Re: 4.5 crash at starting image.

    Here's my cppcrash zip file

    cppcrash.zip


    Out of curiosity, I just tried the old game and it still works. Is that supposed to happen?

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    Re: 4.5 crash at starting image.

    Quote Originally Posted by ninja View Post
    Here's my cppcrash zip file

    cppcrash.zip


    Out of curiosity, I just tried the old game and it still works. Is that supposed to happen?
    They are two separate games... with different operating system specs.

    TF 4.312 uses DX10 and can function with 32 bit operating systems. It cannot use DX11... so the graphics capability is limited.

    TF 4.5 uses DX11 and requires a 64 bit operating system. We have upgraded to these specs so we can develop the game further and improve its look and capabilities.

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    Re: 4.5 crash at starting image.

    Windows defender off, same problem

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    Re: 4.5 crash at starting image.

    Quote Originally Posted by alexb View Post
    Windows defender off, same problem
    Me too, unfortunately.

    I also uninstalled and re-installed. No change.

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    Re: 4.5 crash at starting image.

    Quote Originally Posted by RAF74_Buzzsaw View Post
    They are two separate games... with different operating system specs.

    TF 4.312 uses DX10 and can function with 32 bit operating systems. It cannot use DX11... so the graphics capability is limited.

    TF 4.5 uses DX11 and requires a 64 bit operating system. We have upgraded to these specs so we can develop the game further and improve its look and capabilities.
    Thanks, Buzzsaw. Good to know.

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    Re: 4.5 crash at starting image.

    Double clicked on Icon, small black window with launcher shows up, then nothing.

    Here's the event viewer log (2 errors):

    Application: Launcher64.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.IO.FileNotFoundException
    at cHAy4yFQT4LzFL7YXFQcfbbMtMW.iyigsD2Z3cwx0tt9DaKcpG oZfOB(System.String, System.String, System.String[])
    at cHAy4yFQT4LzFL7YXFQcfbbMtMW.Rm5pSvrbSpSh4PmskNvu39 zY2VM()
    at maddox.Launch.Program(System.String[])
    at Launcher.Program.Main(System.String[])

    Faulting application name: Launcher64.exe, version: 1.0.0.0, time stamp: 0x59c99be6
    Faulting module name: KERNELBASE.dll, version: 10.0.16299.15, time stamp: 0x4736733c
    Exception code: 0xe0434352
    Fault offset: 0x0000000000013fb8
    Faulting process id: 0x56c
    Faulting application start time: 0x01d37548c381bd04
    Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\IL-2 Sturmovik Cliffs of Dover Blitz\Launcher64.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report Id: 939762f0-5b99-49da-a3c5-c22a2b9e878a
    Faulting package full name:
    Faulting package-relative application ID:

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    Re: 4.5 crash at starting image.

    Ninja,

    Thanks for the crash logs.

    Your game is failing when initializing DirectX.

    What video card do you have?

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    Re: 4.5 crash at starting image.

    Quote Originally Posted by 3.jg51_tepes View Post
    Double clicked on Icon, small black window with launcher shows up, then nothing.

    Exception Info: System.IO.FileNotFoundException
    Seems like there is some file missing. Try verifying the game cache and renaming/removing the "il-2 sturmovik cliffs of dover" folder located in "My Documents\1C SoftClub".

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    Re: 4.5 crash at starting image.

    Quote Originally Posted by atag_colander View Post
    ninja,

    thanks for the crash logs.

    Your game is failing when initializing directx.

    What video card do you have?
    evga gtx 970 ssc

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    Re: 4.5 crash at starting image.

    Quote Originally Posted by ninja View Post
    evga gtx 970 ssc
    Strange, it should work just fine.
    Now I'm thinking if your computer has an internal video card that is not disabled and the game is trying to use that one instead.

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    Re: 4.5 crash at starting image.

    Quote Originally Posted by ATAG_Colander View Post
    Strange, it should work just fine.
    Now I'm thinking if your computer has an internal video card that is not disabled and the game is trying to use that one instead.
    I'll gladly disable it, but I don't what to look for...

    Went to Device Manager but only saw the GTX 970 under Display Adapters
    Last edited by TWC_NINja; Dec-14-2017 at 21:34.

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    Re: 4.5 crash at starting image.

    Quote Originally Posted by ATAG_Colander View Post
    Seems like there is some file missing. Try verifying the game cache and renaming/removing the "il-2 sturmovik cliffs of dover" folder located in "My Documents\1C SoftClub".
    I did, also went and uninstalled reinstalled and same problem.

    I don't see any new folder 1c SoftClub in Documents after game is installed!

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    Re: 4.5 crash at starting image.

    Quote Originally Posted by 3.jg51_tepes View Post
    I did, also went and uninstalled reinstalled and same problem.

    I don't see any new folder 1c SoftClub in Documents after game is installed!
    So what appear to be happening is that after install and running initial setup, there no new 1C SoftClub folder in Documents.

    Any help explaining why will be greatly appreciated.

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    Re: 4.5 crash at starting image.

    Quote Originally Posted by 3.jg51_tepes View Post
    I did, also went and uninstalled reinstalled and same problem.

    I don't see any new folder 1c SoftClub in Documents after game is installed!
    Do not delete or remove the 1C SoftClub folder... you re-name the "il-2 sturmovik cliffs of dover" folder INSIDE the 1C SoftClub folder.

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    Re: 4.5 crash at starting image.

    Pls try this as well, unplug your USB gaming devices (joystick, pedals, throttle) to see if the game starts... Just to eliminate one cause.

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