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Thread: Attention All: Steam Update is causing failure of the game to start

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    TF Leadership RAF74_Buzzsaw's Avatar
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    Attention All: Steam Update is causing failure of the game to start

    Hello All

    Steam distributed an update of its client today, and with it Cliffs Of Dover Blitz will not start. There is a cpp_crash .dmp file in cppcrash folder in MyDocuments/1S Softclub/

    Analyzing the crash-dump shows:

    Unhandled exception at 0x000000005844AD9D (steamclient64.dll) in 21_03_18__19_43_12_10936_531.dmp: 0xC0000005: Access violation writing location 0x00005AA3BFAB57A7.

    This steamclient64.dll was delivered with the update.

    We are working on this and through 1C to correct this Steam caused problem.

    The only way to avoid this is to stay offline from Steam. (which obviously is not a solution)

    Sorry for the inconvenience.

    Edit:

    It seems a number of games are reporting a problem with this update, so it is not just Blitz.

    https://steamcommunity.com/discussio...4337765757771/
    Last edited by RAF74_Buzzsaw; Mar-21-2018 at 22:29.

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    Re: Attention All: Steam Update is causing failure of the game to start

    Windows event viewer has this info for this current problem.


    Faulting application name: Launcher64.exe, version: 1.0.0.0, time stamp: 0x5a636906
    Faulting module name: steamclient64.dll, version: 4.42.16.22, time stamp: 0x5ab00852
    Exception code: 0xc0000005
    Fault offset: 0x000000000085ad9d
    Faulting process ID: 0x3f7c
    Faulting application start time: 0x01d3c1da564142e3
    Faulting application path: E:\SteamLibrary\steamapps\common\IL-2 Sturmovik Cliffs of Dover Blitz\Launcher64.exe
    Faulting module path: C:\Program Files (x86)\Steam\steamclient64.dll
    Report ID: 537c56e7-c9fb-4cfd-ac94-70654c071fd0
    Faulting package full name:
    Faulting package-relative application ID:

    also this..

    Application: Launcher64.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.AccessViolationException
    at <Module>.maddox.steam.StackCS.{dtor}(maddox.steam. StackCS*)
    at maddox.steam.WCloud.isCloudEnabled()
    at ysrzWlDU8OeDskqPNAfYImf4IXI+JlR8J4f8CUslIXvQsgUCMW KX3WG.Dgv0RgpCcHtsXXyhzSdryzORuMd()
    at UkGemLwawDCtTWPglsppdGzA7gR..ctor(Boolean, System.String, Int32)
    at MormaXbC0gZtD6GP3TlF9HiAzcV.wM3ocDJNQvis3awdWXjz4C bklzD()
    at ysrzWlDU8OeDskqPNAfYImf4IXI.fSrC77ccFy4w5jBYVEvbhd CsYR9A(ysrzWlDU8OeDskqPNAfYImf4IXI, System.String[], System.String, System.String)
    at maddox.Launch.Program(System.String[])
    at Launcher.Program.Main(System.String[])


    Microsoft will be right on to the problem..

    Happy hunting.
    Last edited by gonk; Mar-22-2018 at 08:53.

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    Re: Attention All: Steam Update is causing failure of the game to start


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    Re: Attention All: Steam Update is causing failure of the game to start

    It's a steam thing..I wouldn't mess with anything..and let it just play out and let Steam fix it on their end. All you could be doing is causing more problems for yourself in the long run.
    Cheers
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    Supporting Member Mastiff's Avatar
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    Re: Attention All: Steam Update is causing failure of the game to start

    steam update this evening, and still broken CLOD BLitz game.
    " any failure you meet, is never a defeat; merely a set up for a greater come back "
    "Success is not final, failure is not fatal, it is the courage to continue that counts" Sir Churchill
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    Supporting Member IIJG27Rich's Avatar
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    Re: Attention All: Steam Update is causing failure of the game to start

    Still not working for me 9:04 am pacific
    "It's not pretty. It's not "your girlfriend". It's not comfortable.....but it is extremely cool"

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    Re: Attention All: Steam Update is causing failure of the game to start

    The culprit here is a file named steamclient64.dll which came with the Steam Client Update on Wednesday, March 21st, and is (for whatever reason) incompatible with Cliffs Of Dover Blitz. This is why Cliffs Of Dover Blitz crashes on startup. We are working hard on finding a solution and will distribute it as soon as we have one.

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    Supporting Member IIJG27Rich's Avatar
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    Re: Attention All: Steam Update is causing failure of the game to start

    Thank you Artist
    "It's not pretty. It's not "your girlfriend". It's not comfortable.....but it is extremely cool"

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    Re: Attention All: Steam Update is causing failure of the game to start

    As if you guys don't have enough to work on!...Oh Boy!
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    Re: Attention All: Steam Update is causing failure of the game to start

    Still not working for me, anyone else playing with steam update?

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    ATAG Member ATAG_DRock's Avatar
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    Re: Attention All: Steam Update is causing failure of the game to start

    Quote Originally Posted by Bussard View Post
    Still not working for me, anyone else playing with steam update?
    What's it doing?

    Crash on start-up?

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    Re: Attention All: Steam Update is causing failure of the game to start

    Quote Originally Posted by DRock View Post
    What's it doing?

    Crash on start-up?
    Yes, crash on start up. Still no fix?

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    Supporting Member III./ZG76_Saipan's Avatar
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    Re: Attention All: Steam Update is causing failure of the game to start

    Quote Originally Posted by Bussard View Post
    Yes, crash on start up. Still no fix?
    game works fine now...delete the cache folder, verify files, update gpu drivers
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    Re: Attention All: Steam Update is causing failure of the game to start

    Quote Originally Posted by Bussard View Post
    Yes, crash on start up. Still no fix?
    Yes, it's fixed. Restarting Steam after fix should have fixed it.

    First, try clearing your cache folder for Cod.

    I reinstalled Steam after fix, as well as CoD, just to get a clean start again. it takes about ten minutes.

    Make sure you copy your confuser.ini and user.ini so you can restore loadouts and controls.

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    Re: Attention All: Steam Update is causing failure of the game to start

    Quote Originally Posted by DRock View Post
    Yes, it's fixed. Restarting Steam after fix should have fixed it.

    First, try clearing your cache folder for Cod.

    I reinstalled Steam after fix, as well as CoD, just to get a clean start again. it takes about ten minutes.

    Make sure you copy your confuser.ini and user.ini so you can restore loadouts and controls.

    I did a fresh install of Steam and Clod including the 1c soft folder, still the same result no start up.
    Last edited by Bussard; Apr-05-2018 at 19:59.

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    Re: Attention All: Steam Update is causing failure of the game to start

    Quote Originally Posted by Bussard View Post
    I did a fresh install of Steam and Clod including the 1c soft folder, still the same result no start up.
    when did you last have it running?

    any changes to your computer recently? driver updates, windows updates, NVidia,....?

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    Re: Attention All: Steam Update is causing failure of the game to start

    Thanks for including me!

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    Re: Attention All: Steam Update is causing failure of the game to start

    Quote Originally Posted by DRock View Post
    when did you last have it running?

    any changes to your computer recently? driver updates, windows updates, NVidia,....?
    No updates, I ran it the last time mid March, tried to run it today. No further changes. Clod and Clod Blitz both not working and the 1C Softclub folder is disappeared.

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    ATAG Member ATAG_DRock's Avatar
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    Re: Attention All: Steam Update is causing failure of the game to start

    Quote Originally Posted by Bussard View Post
    No updates, I ran it the last time mid March, tried to run it today. No further changes. Clod and Clod Blitz both not working and the 1C Softclub folder is disappeared.
    That missing folder might be an issue. The game won't run without it.

    The 1c folder should be located in - This PC>Documents folder. The reinstall should have replaced it.


    Did you get rid of all associated files when you did the reinstall? It doesn't sound like you are getting a clean install.

    As Saipan said earlier, try verifying files.
    Last edited by ATAG_DRock; Apr-05-2018 at 21:41.

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    Re: Attention All: Steam Update is causing failure of the game to start

    As Saipan said earlier, try verifying files.[/QUOTE]


    Verifying files, what do you mean with that?

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    Re: Attention All: Steam Update is causing failure of the game to start

    How to verify files on Steam?

    Verify Integrity of Game Files. Restart your computer and launch Steam. From the Library section, right-click on the game and select Properties from the menu. Select the Local files tab and click the Verify integrity of game files... button. Steam will verify the game's files - this process may take several minutes.

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    Re: Attention All: Steam Update is causing failure of the game to start

    Quote Originally Posted by DRock View Post
    How to verify files on Steam?

    Verify Integrity of Game Files. Restart your computer and launch Steam. From the Library section, right-click on the game and select Properties from the menu. Select the Local files tab and click the Verify integrity of game files... button. Steam will verify the game's files - this process may take several minutes.
    I just did, all files are okay. No 1C Softclub folder in documents.

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    Re: Attention All: Steam Update is causing failure of the game to start

    Quote Originally Posted by Bussard View Post
    I just did, all files are okay. No 1C Softclub folder in documents.
    You should have a 1Csoftclub folder in there. That might be your issue right there.

    Try reinstalling CoD one more time. Your Steam should be fine. Make sure Steam 'Cloud' is unselected.

    Not sure why this folder would have disappeared.

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    Re: Attention All: Steam Update is causing failure of the game to start

    Quote Originally Posted by DRock View Post
    You should have a 1Csoftclub folder in there. That might be your issue right there.

    Try reinstalling CoD one more time. Your Steam should be fine. Make sure Steam 'Cloud' is unselected.

    Not sure why this folder would have disappeared.

    No did not work, I guess it is game over for me.

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    Re: Attention All: Steam Update is causing failure of the game to start

    Bussard, try getting an event log from the windows Event Viewer to see what went wrong. It will give you the faulting module name which helps to narrow down the issue.

    Attempt to launch Cliffs first so you don't have to scroll down through other stuff when finding the log. Win+R opens the Run window; type 'eventvwr' into the box and hit enter. Select Windows logs in the left hand list that appears in the window and then Application. In the list that shows up in the centre of the window there will be a few error events - find the ones associated with Launcher64.exe and paste the logs here for the technically inclined (boffins) to have a look at.


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    Re: Attention All: Steam Update is causing failure of the game to start

    Quote Originally Posted by ATAG_kiwiflieger View Post
    Bussard, try getting an event log from the windows Event Viewer to see what went wrong. It will give you the faulting module name which helps to narrow down the issue.

    Attempt to launch Cliffs first so you don't have to scroll down through other stuff when finding the log. Win+R opens the Run window; type 'eventvwr' into the box and hit enter. Select Windows logs in the left hand list that appears in the window and then Application. In the list that shows up in the centre of the window there will be a few error events - find the ones associated with Launcher64.exe and paste the logs here for the technically inclined (boffins) to have a look at.

    Naam van toepassing met fout: Launcher64.exe, versie: 1.0.0.0, tijdstempel: 0x5a636906
    Naam van module met fout: KERNELBASE.dll, versie: 10.0.16299.334, tijdstempel: 0x6369e29f
    Uitzonderingscode: 0xe0434352

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  29. #27
    Team Fusion 69th_Spiritus_Mortem's Avatar
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    Re: Attention All: Steam Update is causing failure of the game to start

    Turn off any virus protection and DL again and launch. The folder in mydocuments needs to be created.
    ♠ S_M ♠


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    Re: Attention All: Steam Update is causing failure of the game to start

    Quote Originally Posted by 69th_Spiritus_Mortem View Post
    Turn off any virus protection and DL again and launch. The folder in mydocuments needs to be created.
    I downloaded Microsoft Visual C+++ from IL-2 BOS, and that did the trick, it's working again. Thanks for the support guys!

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    Re: Attention All: Steam Update is causing failure of the game to start

    Can this fix be obtained anywhere else?

    What caused this, and how did this fix work?

    The info could help others.

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    Re: Attention All: Steam Update is causing failure of the game to start

    Since the Steam issue I have been unable to get Clod to launch at all.

    I have (twice) uninstalled the game via steam, deleted the 1csoftclub folder in its entirety. Renstalled with anti virus disabled....but when i try to start the game i get the IL2: Sturmovik/Blitz screen come up and then it just stops and when i alt tab it says the programme has stopped working.

    I have updated .net framework...I have verified integrity of game files and it says all good. I do not have the pre-blitz version installed on this computer.

    Im a bit stuck as to what else to try? I dont have anything like overwolf / steam / notifier overlays installed...

    Windows 7 user (pre the steam issue the game worked fine but i did always have to change personalisation to Windows Classic to get it to launch, obviously ive tried that as pert of the above but to no avail). My windows is up to date. I use Nvidia and the driver version im using is 385.69 (not the latest)

    Any help to get me back in the clod skies much appreciated

    S!

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