Dealing with CloD Crashes - Master list

[92 Sqn. Philstyle (QJ-P)]

Dear all, please find a master-list of all suggested fixes and tips for reducing Cliffs of Dover crashes since the TF patch. Most of this information is from the ATAG forums. I will add to this list as I find more threads containing fixes to past problems.


Try running Launcher with CloDer.exe
Launcher.exe fails to run on start or crashes on splash screen? One of the windows updates caused a "write process memory" error with the maddox.dll. Download this program, place it in your Cliffs of Dover directory and run CloD using the CloDer.exe it should force your game to run.
http://theairtacticalassaultgroup.co...ile&fileid=207

Disable Windows7 Update KB2670838
http://theairtacticalassaultgroup.co...ead.php?t=3528

Check the Launcher Compatibility in Steam
http://theairtacticalassaultgroup.co...1788#post41788

Disable any sweetfx or injectfx you have running
Remove dxg9.dll from your game folder

NVidia users, try playing with your NVidia driver settings:
http://theairtacticalassaultgroup.co...ead.php?t=3135
http://thevirtualflyer.blogspot.co.u...-settings.html

Try disabling any Printers you might have installed
http://theairtacticalassaultgroup.co...?t=3977&page=2

Update your Graphics Drivers, and try lowering your in-game Graphics settings
http://theairtacticalassaultgroup.co...ead.php?t=4037

Disable your Anti-Virus
Find the anti-virus in your task bar or windows task list and disable it. It will restore when you re-boot.

Run the Launcher in "administrator" mode
Place a shortcut to the launcher (from your game folder) on your desktop. When you want to run CloD, right-click the shortcut and select "run as administrator"

(Edited by Naked Squirrel)

[92 Sqn. Philstyle (QJ-P)]

please sticky if that would help.

[9./JG52 Ziegler]

I like it Phil. This saves allot of searching multiple sites to find these fixes.

[ATAG_Septic]

Another great post, thanks P!

Worth a sticky.

Septic.

[ATAG_Snapper]

please sticky if that would help.

Done! Thanks for this, Phil.

[broseph skalin]

Hey guys... I just refreshed my computer and need to reinstall the team fusion patch. Before I do that, however, I need to get the game to run on windows 8 again. I do not remember how I did this last time, can anyone help me?

[69th_Turn]

hey broseph, check your PM. I've sent you some help with that (basically, this tutorial video http://youtu.be/xewfAma7GJA).

Hey guys... I just refreshed my computer and need to reinstall the team fusion patch. Before I do that, however, I need to get the game to run on windows 8 again. I do not remember how I did this last time, can anyone help me?

[EAF51_Jimmi]

Dear all, please find a master-list of all suggested fixes and tips for reducing Cliffs of Dover crashes since the TF patch. Most of this information is from the ATAG forums. I will add to this list as I find more threads containing fixes to past problems.

Follow the (un-official) TF patch install video:
https://www.youtube.com/watch?v=uu3SrdqlB64

Repair the MS-Dotnet
See 5 minutes into this Video: https://www.youtube.com/watch?v=uu3SrdqlB64

Re-run the DX-setup
See 5 minutes into this video: https://www.youtube.com/watch?v=uu3SrdqlB64

Broken links!!!
i think it's super important to repair them!!!

[EAF51_Jimmi]

Broken links!!!
i think it's super important to repair them!!!

BUMP
all new people coming here to play CLOD need those links active!

[ATAG_Snapper]

BUMP
all new people coming here to play CLOD need those links active!

Links were deactivated by the originator and have now been removed. Thanks for alerting us, Jimmi.

[Totalize]

This game is pretty frustrating to play due to the game freezes.

I installed everything up to 4.12. I dont have the KB2670838 file on my win 7 computer 64 bit edition. I followed all suggestions per the newcomer section and the game constantly freezes up. It's unplayable.

I don't have an issue with processing power or video card. I get over 100 fps when it runs and its very smooth. It just freezes up mid game. I can't see how anyone can play this thing reliably.

Any suggestions?

[ATAG_Colander]

This game is pretty frustrating to play due to the game freezes.

I installed everything up to 4.12. I dont have the KB2670838 file on my win 7 computer 64 bit edition. I followed all suggestions per the newcomer section and the game constantly freezes up. It's unplayable.

I don't have an issue with processing power or video card. I get over 100 fps when it runs and its very smooth. It just freezes up mid game. I can't see how anyone can play this thing reliably.

Any suggestions?

Hi Totalize,

The two normal culprits for freezes are KB2670838 which you say you don't have and overlays (teamspeak, steam etc) that mess with directx.

[hAirypAulsAck]

This helped so much thank you

[boku]

Excuse me, Is there anybody who encounter launcher.exe crash after latest .net framework upgrade (.NET Framework 4.6.1, KB3102433)?
I want to know whether this problem is happening only on me.
My environment is Win7 home premium 64bit, CloD Steam version.

[Continu0]

Hey Boku

a squad-mate had problems after a recent windows-update. Can't tell if it was this one tough... Will ask him!

[TWC_Flug]

Excuse me, Is there anybody who encounter launcher.exe crash after latest .net framework upgrade (.NET Framework 4.6.1, KB3102433)?
I want to know whether this problem is happening only on me.
My environment is Win7 home premium 64bit, CloD Steam version.

I'm having launcher crash on joining the ATAG Multiplayer Server since doing some Win7 updates & also updating DirectX and .Net this weekend. So it is potentially the same issue. I detailed the issue and steps taken to find a resolution on this thread.

I'm running the latest mod (4.312) but also Win7 SP1 64bit, so there are some similarities there.

[TWC_Flug]

Three things to add to the CloD crashes - Master list:

• Exhaustive list of crash/problem causes - In troubleshooting my recently problems with CloD/Win7 I systematically went through every possible cause & troubleshooting method I could find. I outline the various things I tried and my results here - the list might be useful to others trying to troubleshoot or isolate problems.
  
  
• Internet Explorer issues cause CloD crash - after several days of troubleshooting, I determined that my issue was that the Internet Explorer installation on my computer had somehow become corrupted. CloD uses some internal Windows functions related to Internet Explorer to display information (particularly, the Welcome Screen that pops up when you join the ATAG multiplayer server) so if your IE installation is borked you may get a crash in CloD.
  
  
• .NET framework issues cause CloD to freeze/hang on splash screen - I just discovered this one today & I'll detail the symptoms and solution below.

After refreshing my Win7 install and getting IE working properly, I found that CloD had a NEW problem. This time it was hanging up on the initial splash screen (the little airplane with "MOD" written in front of it). This happened consistently with all versions as I stepped through installing all the Team Fusion mods.

In every case, there was no error or crash--it would just freeze and never continue with the splash video or reach the menu.

It turns out that the root problem is similar problem to the Internet Explorer issue I was having. The problem there was that the Windows Update system was corrupted. Various version of IE were half installed and half un-installed, leaving the system in a state where it wouldn't allow you to install the updates because of corruption, but you couldn't UNinstall them either (because they are not listed as installed) to clear out the corrupted or half-installed versions.

This time the problem was with the .NET framework. I ran the installer in the redist subdirectory, but it would never complete. I ran the installer that now comes in Windows Update for .NET with the same result. I tried downloading and running a few installers that I found online on the Windows web site with the same result.

I ended up following directions like those found here to eventually clean up the previous partial installs of .NET and solve the problem.

Troubleshooting is hard without any error messages - and how you can get SOME error messages related to CloD problems
By the way, my clue to the fact that .NET was the core problem, is that I had another program that was malfunctioning at the same time. The big difference was that the other program actually exited with an error message that told me what the problem was--.NET framework not installed. (In this case it was the EDTracker software; it doesn't really matter what it was though--important is that it was software that gives a proper error message when it's failing instead of just hanging/freezing indefinitely!) At that point I knew what to do to solve the problem. When the problem is as vague as "It's hanging up" you don't even know where to start . . .

One of the difficulties of troubleshooting CloD is that it does not usually give helpful error messages when it crashes. This leaves you fumbling in the dark quite a bit. One technique that is helpful here is to take a look at the Windows "Event Viewer" - search for "event viewer" or "event log" in the Windows start/search area to find it, or look in your "Computer Management" tool.

[Psychomann]

This is a 1st post as I cannot get CloD to run (although it did previously) and I would like to download the CloDer.exe file.

[ilario38]

Dear all, please find a master-list of all suggested fixes and tips for reducing Cliffs of Dover crashes since the TF patch. Most of this information is from the ATAG forums. I will add to this list as I find more threads containing fixes to past problems.


Try running Launcher with CloDer.exe
Launcher.exe fails to run on start or crashes on splash screen? One of the windows updates caused a "write process memory" error with the maddox.dll. Download this program, place it in your Cliffs of Dover directory and run CloD using the CloDer.exe it should force your game to run.
http://theairtacticalassaultgroup.co...ile&fileid=207

Disable Windows7 Update KB2670838
http://theairtacticalassaultgroup.co...ead.php?t=3528

Check the Launcher Compatibility in Steam
http://theairtacticalassaultgroup.co...1788#post41788

Disable any sweetfx or injectfx you have running
Remove dxg9.dll from your game folder

NVidia users, try playing with your NVidia driver settings:
http://theairtacticalassaultgroup.co...ead.php?t=3135
http://thevirtualflyer.blogspot.co.u...-settings.html

Try disabling any Printers you might have installed
http://theairtacticalassaultgroup.co...?t=3977&page=2

Update your Graphics Drivers, and try lowering your in-game Graphics settings
http://theairtacticalassaultgroup.co...ead.php?t=4037

Disable your Anti-Virus
Find the anti-virus in your task bar or windows task list and disable it. It will restore when you re-boot.

Run the Launcher in "administrator" mode
Place a shortcut to the launcher (from your game folder) on your desktop. When you want to run CloD, right-click the shortcut and select "run as administrator"

(Edited by Naked Squirrel)

Good evening. I am afraid I have to add an other reason for game crashes! I'd like to explain my case and possibly get some help to solve the problem.
I am playing in all different servrers , but expecially on TWC servers, where the skies are reasonably crowded and somehow easier.
By about 3 WEEKS, exspecially after bombing targets (such as fuel damps with a lot of flames and explosions) within a few minutes (5 to 15 generally)the screen freezes ans after a few seconds becames black and the...I am out of the game ...to the desktop.
I lower oll the craphics parameters and also the resolution (down to 1250-800). I do not know what else I can do. . Some kind TWC members tried to help me, but without success One sais it may be the video card, but why , if until 3 weeks aho it was working oerfectly and I have no problems with other servers? If can be of help. I have Windows 10, processor i-5 5°generation, video geforce 650 TI BoosObviously widows gives out an error , but without number and claiming some involvement of NET FRAMEWORK. I have on board, the version 4.7 which came inside the the operational system. Can anybody help?
Thanks in advance.

[ilario38]

Thanks for the reply. Thr solution was almost obvious: I changed the video card and , so fr, I have no problems.
I know, it's a shortcut, but all the rest ...for me is almost chinese!!

[ATAG_Torian]

For future reference, whenever u have problems it is necessary for us to know your system specs as in my sig below.

[ilario38]

Good evening. I am afraid I have to add an other reason for game crashes! I'd like to explain my case and possibly get some help to solve the problem.
I am playing in all different servrers , but expecially on TWC servers, where the skies are reasonably crowded and somehow easier.
By about 3 WEEKS, exspecially after bombing targets (such as fuel damps with a lot of flames and explosions) within a few minutes (5 to 15 generally)the screen freezes ans after a few seconds becames black and the...I am out of the game ...to the desktop.
I lower oll the craphics parameters and also the resolution (down to 1250-800). I do not know what else I can do. . Some kind TWC members tried to help me, but without success One sais it may be the video card, but why , if until 3 weeks aho it was working oerfectly and I have no problems with other servers? If can be of help. I have Windows 10, processor i-5 5°generation, video geforce 650 TI BoosObviously widows gives out an error , but without number and claiming some involvement of NET FRAMEWORK. I have on board, the version 4.7 which came inside the the operational system. Can anybody help?
Thanks in advance.

Good morning <again. As for my second message I have now a new video card Asus Strix 1050 TI 4 GB. BUT THE PROBLEM PERSIST! I cecked the Processor temperature and ahe maximum temperature recorded was 68, so il may not be the reason. I tried to enclose rthe cef. log from the "belly" of the game but it is too big.
Any suggestion is welcome.

[Tibsun]

Good morning <again. As for my second message I have now a new video card Asus Strix 1050 TI 4 GB. BUT THE PROBLEM PERSIST! I cecked the Processor temperature and ahe maximum temperature recorded was 68, so il may not be the reason. I tried to enclose rthe cef. log from the "belly" of the game but it is too big.
Any suggestion is welcome.

If you bomb with He 111, Br 20 or Blennheim, trying to use the bombsight and crash with net framework, if you do so, then you have the same problem as me (GTX 780).
Only way to avoid the crash is not using the "move to gunsight" at the bombsight and bomb "blind" when your mates with the same speed and altitude tell you to drop the bombs.
I can only use the Ju88 bombsight mostly fine if I don't use my hatswitch during the movement towards the bombsight view.

If it's not the same problem, you you can try to "refresh" the latest framework 4.7.2 version located inside the folder "Steam\steamapps\common\Steamworks Shared\_CommonRedist\DotNet\4.7"

[Baffin]

Good morning <again. As for my second message I have now a new video card Asus Strix 1050 TI 4 GB. BUT THE PROBLEM PERSIST! I cecked the Processor temperature and ahe maximum temperature recorded was 68, so il may not be the reason. I tried to enclose rthe cef. log from the "belly" of the game but it is too big.
Any suggestion is welcome.

I have had the same exact symptoms during the TWC Campaign on July 16, 23, & 26, 2019, (and earlier as well). It's impossible to evaluate, but after changing Nvidia drivers and tweaking nearly every setting on my system, I feel that it must be related to the server data stream. I flew 48 sorties between failures, so I don't think it's my system. That leaves TWC or the Internet as the culprit...

These three events caused me to die in the game, busting me back to "Tyro", even though I was clearly over England at the time. If disconnects really act like a bailout as advertised, these were the only unsuccessful reserve parachutes in recent history for me...

EDIT 20190823: Reducing my overclock settings has eliminated these VGA failures. I've had over 100 trouble free sessions, each with multiple sorties as of Aug 23, 2019.

[ATAG_Knuckles]

ok gang: been fighting crashes for a month now, haven't had a crash/freeze for years
could somebody post a link or directions how to access the "event logs" sp perhaps I can locate the culprit

[kaper]

ok gang: been fighting crashes for a month now, haven't had a crash/freeze for years
could somebody post a link or directions how to access the "event logs" sp perhaps I can locate the culprit

I have tried opening the .dmp files in the ccpcrash folder but haven't had any luck. Let me know when/if you find something. I didn't feel like downloading the windows developer kit and all that.

These crashes you guys are experiencing sound like the same thing happening on my pc. My temps are high but not extraordinary. Temps were the first thing I thought could be the problem because it's 35 degrees here the last few days and that seemed like to much of a coincidence.

The crashes happen at very random intervals between 5 and 30 minutes of flight. I thought it was twc campain server related but I played some single player and had a crash there aswell although it took way longer before it happend.

I'm going to try resetting my cpu clock to default (doing this hurts my soul). I'l report back in a while with the results.